To ensure the fastest resolution, please complete all fields in the Paysley Support Ticket form with as much detail as possible. The more information you provide, the quicker our team can diagnose and resolve your issue.
When submitting your ticket, select the correct priority level.
- Low–priority is for general questions or minor inconveniences that do not impact functionality.
- Medium – is for issues that cause some disruption but have a workaround available.
- High–priority applies to significant disruptions that impact your ability to process payments or use key features.
- Critical – is reserved for system outages or urgent issues that prevent all transactions or business operations. Selecting the correct priority helps us prioritize effectively and ensures your ticket is addressed with the appropriate urgency.
Response times vary based on priority, with Critical issues receiving immediate attention and Low-priority tickets typically addressed within 1-2 business days.